SHIPPING + RETURNS
We offer standard UK + US Postal Service shipping, delivering from our HQ locations, worldwide (5-7 business days).
Expedited shipping and shipping to other territories is available at an additional cost that is highlighted during the check out process.
For all international customers we offer a special flat shipping rate of $50 for all orders above $500. In case of international orders, all customs charges incurred during the fulfillment process are the responsibility of the customer.
We really hope that you enjoy your purchased product as much as we enjoyed creating it. However, if you would like to return your purchase for a refund or exchange, please follow the following steps so that we can process your request efficiently.
The return must be requested within 30 days of having received the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return, please email SOMMwhereNYC@gmail.comm with "Return Request for Order Number (Your Order Number)" in the subject line. Please also mention the reason for return/exchange in the body of the email. Wait for our reply with the Return Authorization Number and Shipping Label.
Please note that all shipping charges for return orders are non-refundable.
Refunds will be processed within 7 - 10 business days of receiving the returned item.
If you have any further queries, please email us at SOMMwhereNYC@gmail.com